Announcement
Handmade Genuine Gemstone & Sterling Silver / Gold Filled Jewellery.
Discount for multiple item purchases automatically applied at checkout - add 2 items to your basket (3 items for orders outside the UK)
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Featured items
Items
All Items
Reviews
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Stephanie on Mar 19, 2024
5 out of 5 starsSo pretty! I love it. It arrived really fast too. Thank you!
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Rhiannon on Feb 25, 2024
5 out of 5 starsLovely colours in this bracelet. Arrived quickly from the UK. Pollyanna is great to work with.
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fayeloutaylor on Jan 24, 2024
5 out of 5 starsBeautiful bracelet, so delicate and pretty and packaged very nicely. Made a lovely gift ✨
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Simon on Jan 3, 2024
5 out of 5 starsBeautiful and delicate bracelet. Bought as a Christmas present and was highly appreciated. Lovely colour and really well made. It came nicely wrapped and packaged. Thank you for your efficient and thoughtful delivery.
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Parm on Apr 24, 2024
5 out of 5 starsI live in Canada and ordered the Aurolite 23 bracelet. Not only was Polly very prompt in answering my questions, I rec'd the bracelet within 10 days. It is such a pretty, pretty bracelet, dainty but sturdy. I already love it and will be ordering different stones. Fits beautifully and so sparkly, thankyou!
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lynpi on Apr 24, 2024
5 out of 5 starsBeautiful, well made bracelet perfect for stacking. Thank you!!
Shop policies
My passion for making jewellery has taken me on a wonderful and ever evolving journey. I love to create delicate and dainty pieces that can be worn everyday, just as much as creating statement pieces for special occasions. I am passionate about working with high quality materials including many beautiful natural gemstones, Swarovski crystals, Japanese seed beads, Sterling Silver, copper and Gold Fill & Gold Vermeil.
I find making bespoke pieces to fit peoples' visions very exciting and rewarding, so please do feel free to contact me with custom requests.
My jewellery is sent packaged in either an organza gift bag or box, all ready for gift giving.
The environment is very important to me and so I make every effort to use recycled and sustainable packaging materials wherever possible. My jewellery cards, business cards, tissue paper are all made from recycled materials and my bubble wrap is biodegradable. My mailing envelopes are made from paper and corrugated card, I have now eliminated plastic bubble lined envelopes from my packaging.
I also don't use any animal products in my jewellery - so no leather, feathers, shell or coral, and I only use Swarovski or other glass pearls, never those taken from a mollusc.
Many thanks!
Pollyanna
Accepted payment methods
Returns & exchanges
Cancellations
Payment
Shipping
You'll find the information regarding the processing time for each piece noted on the individual listing, in general I ship all orders within 5 business days of receiving payment but this can occasionally take longer during busy times.
All items are sent by Royal Mail First Class within the UK, and Standard Airmail to overseas destinations unless otherwise noted. Please note these services are untracked but upgrades to tracked services are available to purchase at checkout. Some higher value purchases may be sent tracked at our discretion.
Shipping times can vary hugely depending on the destination, time of year, customs checks etc. Shipping times given are a very rough guideline only, please understand that I have no control over postal system delays, customs checks etc.
Before contacting me, please allow at least 7 full working days from date shipped for UK orders and at least 20 for overseas destinations. Unfortunately since tracking is not available with Royal Mail's standard services it may not be possible to provide tracking info or trace your parcel once shipped. Items will not be considered lost and therefore will not be subject to a refund until 10 full working days have passed since shipping to UK addresses, and 28 days for overseas destinations. Please allow plenty of time for your order to arrive especially at busy times of year such as the Christmas period.
All orders are sent by standard untracked services, please purchase a shipping upgrade at checkout if you wish to be able to track your order's progress through to delivery.
I cannot be responsible for any customs taxes or import duties when shipping outside of the UK, please check these with your local customs office or post office.
Additional policies and FAQs
More information
Frequently asked questions
Can you send my order as a gift?
Yes! You can enter the recipient's name and address at checkout. My jewellery is sent carefully packaged in a gift box or organza gift bag ready for gift giving (or treating yourself!). If you'd like your order sent with a hand written gift message, please tick the 'gift' option at checkout, otherwise the messages are printed on the invoice.
Where multiple items are ordered, they will be sent in a single gift box or gift bag unless otherwise requested, this is to keep the postage cost to a minimum for customers.
Can I customise my order?
Please feel free to contact me regarding customisation of your order, I will try to help wherever possible.
Sizing details
Many of my pieces are adjustable or available in different size options which can be selected when ordering. If this option is not available or your size is not listed please contact me before ordering and I will try to help.
When will my order be shipped? How long does delivery take?
Most items are shipped within 1-5 days of ordering. You can select from Standard or Tracked shipping at checkout. Standard shipping is untracked, the services are Royal Mail First Class within the UK, and Standard Airmail for overseas orders. If you require tracking please select the Tracked Shipping option at checkout.
Delivery times can be very variable depending on various factors such as time of year, weather, postal service delays, customs checks etc, but I suggest allowing at least 7 business days for UK orders to arrive, and at least 12 business days for overseas orders. Please do contact me with any questions about shipping or delivery.
How will my order be packaged?
All orders are sent carefully packaged in a gift box or organza gift bag ready for gift giving (or treating yourself!)
Where multiple items are ordered, they will be sent in a single gift box or gift bag unless otherwise requested, this is to keep the postage cost to a minimum for customers. Chain necklaces and bracelets are sent wrapped on a jewellery cards to prevent tangling in transit.
The environment is very important to me and so I make every effort to use recycled and sustainable packaging materials wherever possible. My jewellery cards, business cards and tissue paper are all made from recycled materials and my bubble wrap is re-used or biodegradable. My mailing envelopes are made from paper and corrugated card, no plastic.
How do I contact Polly-A Jewellery?
The ideal way to contact me is using the Etsy Convo system, which you can do through the links on any of my product or shop pages.
If you are contacting me regarding an order, you can also click on the Convo link in your order confirmation email or the purchases section in your Etsy account page.
You can also email me directly but using the convo system is ideal as it links to your orders and is the simplest way to keep all interactions in one place.